postage and handling
when an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this web site. risk of loss for items purchased from this web site pass to you upon delivery of the items to the carrier. you are responsible for filing any claims with carrier for damaged and/or lost shipments.
postage and handling costs
all postage costs are based on current australia postal charges plus a small postage and handling fee. all parcels are sent registered post or express post to ensure orders can be tracked and arrive safely at the specified delivery address.
international post
rest of world (outside australia) items up to 250g – AUD $15.00. includes insurance up to AUD $100.
if you are ordering from outside of Australia please be aware that alex ash is not responsible for any duties, tarriffs, customs charges or additional charges levied by your country of entry. alex ash is not responsible for any additional charges once the items you have ordered have left Australia.
returns & exchanges
alex ash will gladly refund or exchange if you return your unused item/s in original condition within 14 days of the invoice date.
refunds will be issued in the original form of payment for the price paid. please provide purchase details for verification.
as postage and delivery is a cost to us, we regret that they cannot be refunded. return postage is the responsibility of the sender.
please be sure to pack your items carefully for shipment, as we are not responsible for any merchandise damaged or lost en route. freight cost will be charged on exchanges, unless a returned item is faulty.
